{"id":5402,"date":"2025-02-01T15:17:08","date_gmt":"2025-02-01T13:17:08","guid":{"rendered":"http:\/\/localhost\/wordpress\/?page_id=5402"},"modified":"2026-03-13T15:38:21","modified_gmt":"2026-03-13T14:38:21","slug":"bigpanda","status":"publish","type":"page","link":"https:\/\/amasol.com\/de\/tools\/bigpanda\/","title":{"rendered":"BigPanda"},"content":{"rendered":"\t\t
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Less noise, faster resolution\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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BigPanda delivers the next evolution in AIOps solutions, featuring agentic automation for ITOps and incident management teams, all in a single platform.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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BigPanda: Trusted by enterprise IT teams that keep the digital world running<\/h2>

BigPanda keeps the digital world running by transforming reactive, manual IT processes into proactive, intelligent automation. As an algorithmic event correlation platform, it enables IT Operations, NOC, and DevOps teams to cut through the noise of modern environments, reducing a tsunami of data into a few high-quality, actionable incidents. By preventing IT outages and improving incident management, BigPanda allows businesses to deliver extraordinary customer experiences without the need for ballooning IT headcount. The platform is designed to make identifying, triaging, and resolving outages effortless through an intuitive single pane of glass UI and deep context enrichment. Instead of drowning in 100 disparate alerts, your team sees only what matters, allowing them to remediate issues faster and with fewer resources. This shift from reactive firefighting to machine-speed automation saves significant time and money, empowering your organization to stop managing complexity and start focusing on innovation.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Key benefits<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Event Correlation Powered by AI<\/h3>

Reduce noise and identify root causes quickly<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Enhanced Operational Resilience<\/h3>

Minimize downtime and improve service reliability<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Centralized Incident Management<\/h3>

Streamline workflows across tools and teams<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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AI Detection & Response<\/h3>

Agentic AI can help your L1 teams resolve incidents earlier, eliminate manual and duplicate workflows, and prevent disruptive and costly escalations.\n\n\nRead more<\/a><\/strong><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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AI Incident Assistant (Biggy)<\/h3>

Surface hidden knowledge and cross-system context from siloed teams and tools to quickly uncover what\u2019s happening, why, and how to fix it.\n\nRead more<\/a><\/strong><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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AI Incident Prevention<\/h3>

BigPanda helps teams stop change-related incidents before they happen with scalable, proactive change and problem management.\n\n\nRead more<\/a><\/strong><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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IT Knowledge Graph<\/h3>

Harness all of your siloed, hidden data. Eliminate blind spots and drive smarter insights, actions, and automations.\n\n Read more<\/a><\/strong><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Unified Analytics<\/h3>

Gain a clear view of your operations. Track KPIs and patterns to identify opportunities and support continuous optimization.\n\nRead more<\/a><\/strong><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Integration<\/h3>

Unify multisource event, alert, change, and topology data to give incidents descriptive, contextual information to share bi-directionally and in real-time with ITSM and chat tools.\n\n Read more<\/a><\/strong><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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BigPanda at its core<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Proactive incident detection<\/h3>

AI-driven detection continuously analyzes real-time signals from monitoring and observability tools to identify emerging incidents before they escalate. By automatically correlating alerts across systems, the platform filters out noise and surfaces meaningful signals, enabling L1 teams to quickly recognize potential issues and understand their impact.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Faster & smarter triage<\/h3>

AI agents automatically gather and summarize relevant incident information from multiple operational sources, including observability data, ITSM activity, recent infrastructure or code changes, and historical incidents. By consolidating this context into a single view, responders can quickly understand the situation and triage incidents more efficiently.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Automated incident resolution<\/h3>

AI-guided remediation empowers L1 teams to resolve incidents faster by recommending proven fixes based on previously resolved issues. Direct links to runbooks and knowledge base articles allow responders to execute remediation steps quickly while ensuring complex issues are escalated only when necessary.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Lower costs & improved service<\/h3>

By automating L1 detection, triage, and response workflows, the platform reduces manual and duplicate tasks that drive up operational overhead. Incidents are enriched with relevant context, enabling teams to act faster, lower ticket volume, and minimize unnecessary escalations.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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AI Detection & Response | <\/span>automate more, escalate less<\/span><\/h2>

BigPanda uses AI to automatically provide insights, cross-domain visibility, and next steps for your L1 teams, enabling them to identify, contextualize, and resolve incidents faster.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Accelerated investigation<\/h3>

Agentic AI uncovers hidden knowledge across siloed systems, historical incidents, and operational data, giving L2\/L3 and SRE teams immediate situational awareness. Responders can quickly understand what is happening, why it\u2019s happening, and where the impact lies, without switching between tools or manually digging through scattered information.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Guided remediation<\/h3>

The AI Incident Assistant delivers evidence-based remediation recommendations with clear dependencies, expected outcomes, and impact analysis. By removing guesswork, engineers can act confidently, resolve incidents faster, and maintain low-risk, consistent outcomes across all escalated incidents.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Orchestrated collaboration<\/h3>

AI automates cross-team coordination by assembling the right responders, creating managed incident channels, and summarizing actions in real time. This ensures all stakeholders share the same context, improves communication consistency, and accelerates joint decision-making during complex incidents.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Workflow automation & efficiency<\/h3>

By streamlining repetitive incident management tasks, the platform allows teams to focus on higher-value engineering work. Automated triage, real-time updates, and AI-driven orchestration reduce manual effort and duplicated work, lower operational overhead, safeguard SLA adherence, and improve overall service efficiency.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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AI Incident Assistant |<\/span> supercharge your IT teams with AI assistance<\/span><\/span><\/h2>

BigPanda AI Incident Assistant is an always-on partner that helps IT teams streamline collaboration, investigate smarter, automate resolution and drive prevention of future incidents, without the chaos.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Predictive Change Risk Management<\/h3>

AI-powered change risk management analyzes proposed changes, historical incidents, and affected configuration items (CIs) to identify potential problems before they occur. Teams can assess complexity, predict downstream impacts, and adjust plans proactively, reducing the likelihood of change-induced incidents and costly rollbacks.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Proactive Problem Management<\/h3>

By uncovering underlying patterns and root causes of recurring incidents, AI Incident Prevention enables teams to remediate issues permanently. This proactive problem management reduces repeated outages, prioritizes resources effectively, and strengthens overall service reliability.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Guided Remediation & Operational Insights<\/h3>

The platform delivers clear, step-by-step mitigation and rollback guidance for both change and problem management. AI-suggested actions, combined with unified analytics from the IT Knowledge Graph, provide teams with operational context, risk scores, and trend insights. This allows confident, data-driven decisions that prevent incidents at scale.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Automated Reporting & Continuous Learning<\/h3>

BigPanda AI automatically generates post-incident reports, capturing root causes, timelines, and affected services to provide teams with clear insights. These reports operationalize lessons learned, enhance future incident predictions, and feed continuous AI learning, ensuring your organization can prevent repeat incidents and improve service reliability. With amasol, these insights are applied by expert teams who implement best practices, continuously optimize workflows, and ensure you get every ounce of capability out of BigPanda.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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AI Incident Prevention |<\/span> prevent incidents with AI-powered IT change and problem management<\/span><\/span><\/h2>

BigPanda AI Incident Prevention uses proactive and scalable prevention intelligence to avoid IT outages and make your organization more resilient.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Eliminate blind spots and missed signals<\/h3>

Connect machine data, including internal and external observability, CMDB, and changes, with enterprise knowledge and AI-powered sensing. Eliminate data siloes and give your teams comprehensive visibility into all of the information they need to make smart decisions.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Prioritize actions by business impact<\/h3>

Correlate IT signals with service and revenue impact to ensure critical incidents are triaged and resolved first, and prevent noise from overwhelming response teams.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Deliver smart, adaptive automation for ITOps<\/h3>

Move beyond inflexible, rules-based workflows with agentic AI agents that learn, adapt, and automate actions based on live context rather than static scripts or predefined triggers.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Scale expertise without additional headcount<\/h3>

Capture and transform informal knowledge across teams, tickets, and collaboration history into enduring institutional knowledge that can be harnessed for insights and automation across all teams.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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IT Knowledge Graph | <\/span>rethink your IT data strategy<\/span><\/h2>

The BigPanda IT Knowledge Graph allows AI agents and IT teams to confidently predict and prevent incidents, automate workflows, and maintain resilient operations.<\/p><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Continuously optimize IT operations<\/h3>

Identify recurring alerts, incidents, and manual tasks to find opportunities to standardize incident-management workflows across teams and tools.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Improve the actionability of alerts<\/h3>

Elevate the actionability of alerts. Sort notifications by quality to fine-tune alert configurations, filter unnecessary noise, and enhance monitoring and observability.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Deliver operational visibility<\/h3>

BigPanda delivers powerful visibility through out-of-the-box dashboards that monitor and articulate IT productivity. When standard views aren't enough to capture your specific requirements, amasol steps in. We go beyond the defaults to build custom, high-impact dashboards that align perfectly with your specific workflows, ensuring your business value is always visible and actionable.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Unified Analytics |<\/span> unify data to monitor and improve operational KPIs<\/span><\/span><\/h2>

Aggregate operational data from multiple siloed observability tools to measure what matters most to your organization.<\/p><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Jira Service Management (JSM)<\/h3>

When integrated with BigPanda, JSM becomes an AI-powered hub for end-to-end incident response, correlating thousands of raw alerts into single, high-quality incidents. BigPanda\u2019s Agentic AI ingests your historical Jira tickets, comments, and resolution notes to learn from past successes, automatically surfacing evidence-based resolution paths and identifying root causes based on proven outcomes. At amasol, we architect and govern this integration to ensure a seamless flow of contextualized data, allowing you to bypass the costly learning curve of complex integrations and move directly to operational excellence.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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ServiceNow integration<\/h3>

By leveraging GenAI, BigPanda provides advanced insights into incident impact and suggested remediation natively within your existing ServiceNow interface to significantly reduce MTTR. This integration improves CMDB accuracy by highlighting visibility gaps and utilizes the Problem Identification Dashboard to eliminate recurring issues and prevent disruptions. The core of amasol\u2019s approach is Data Harmonization, where we ensure the Agentic AI pulls only high-quality, relevant data. By filtering out incomplete tickets and noise that lead to poor AI recommendations, our expertise reduces the operational expense of your AI environment and ensures a proactive, predictive workflow.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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All integrations<\/h3>

BigPanda unifies your entire ecosystem by ingesting alerts from monitoring, log, and network tools while correlating them with real-time change records and full-stack topology data. This deep integration allows you to automatically enrich alerts, evaluate business impact, and streamline collaboration across your existing team tools. Whether you are securing access through SSO or building bespoke connections via a self-service REST API, BigPanda transforms fragmented data from any source into a single, actionable source of truth for your IT organization.\n\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Intergration |<\/span> one platform, infinite integrations<\/span><\/span><\/h2>

Connect your entire ecosystem with bi-directional integrations that ingest monitoring, change, and topology data, allowing you to automate collaboration across ServiceNow, Jira, and other custom tools. This unified flow provides the full-stack context your IT Service Management (ITSM) and Site Reliability Engineering (SRE) teams need to resolve incidents faster, eliminating silos and manual data entry.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Get more information on BigPanda<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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You can leave us your details and we will get back to you, for an initial non-obligatory first contact.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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