One platform, three perspectives: How Riverbed Aternity monitors employee, customer, and mobile experience

Imagine you are a manager at a chain of high-end restaurants in Munich, Berlin, and Frankfurt.

• Your employees at each location use tablets to manage reservations, take orders, and process payments.
• Your guests book tables online, browse your menu on the app, and expect an impeccable service, no matter the city they’re in.
• Your delivery team ensures gourmet meals reach customers on time, using mobile devices for navigation and providing real-time delivery updates to customers. (Disclaimer: We know, fine dining don’t usually deliver but please make belief with us for a moment, Riverbed Aternity supports all kinds of use cases and we needed to add this to fit one more of Aternity’s capability)

Now imagine:

• The reservation tablet freezes during peak dinner service in Munich.
• A guest’s app crashes while confirming a booking in Berlin.
• A delivery driver in Frankfurt loses signal and can’t update the order status, leaving your customer who expects real-time tracking for their Michelin level experience completely in the dark.

Without Aternity: fragmented systems and frustrated teams

In most businesses, each part of this experience is monitored by a different system. IT teams have to jump between tools, one for devices, one for applications, one for networks, and another for mobile endpoints. When something eventually goes wrong, it’s a time-consuming puzzle to figure out where the issue started and who’s affected.

This leads to:

• Delayed responses
• Lost productivity
• Frustrated customers
• Higher operational costs

According to a Splunk report, “Downtime costs companies in the financial services industry $152M each year.”

According to a Forbes article, “The average cost of downtime has inched as high as $9,000 per minute for large organizations. For higher-risk enterprises like finance and healthcare, downtime can eclipse $5 million an hour in certain scenarios—and that’s not including any potential fines or penalties.”

With Aternity: One dashboard, total visibility

You need a system that sees it all, from the kitchen to the guest’s phone to the delivery route from Munich to Berlin to Frankfurt. Delivering exceptional digital experience isn’t just good IT, it’s good business. Reports reveal that companies can expect to earn an additional $700 million within three years of investing in digital experience.

that’s what Riverbed Aternity does. Powered by AI and automation, Aternity detects anomalies, predicts issues, and automates remediation, keeping your business running smoothly.

What is Riverbed Aternity?

Riverbed Aternity is a Digital Experience Management (DEM) platform that provides end-to-end visibility across your entire IT ecosystem. It captures real-time telemetry from devices, applications, networks, and user interactions. This could be your internal employees, external customers, or mobile users in the field.

with Aternity, you get:

• A Unified Platform for complete digital experience visibility.
• Powered by AI and automation, Aternity proactively detects anomalies, predicts issues, and automates remediation to keep your business running smoothly.
• Benchmarks and analytics to drive continuous improvement.

1. Aternity Employee Experience

Your staff relies on digital tools to do their jobs. Aternity helps IT teams:

• Monitor device health, app responsiveness, and network performance.
• Detect issues before they impact productivity.
• Automate fixes with role-based remediation scripts.
• Benchmark performance with the Digital Experience Index (DXI)

2. Aternity Customer Experience

Your customers interact with your company through websites, apps, and portals. Aternity helps you:

• Correlate digital performance with business KPIs like revenue, abandonment rates, and conversion.
• Track performance from the user’s point of view.
• Identify slowdowns, crashes, or failed transactions.
• Ensures uptime and responsiveness across digital touchpoints.
• Improve satisfaction and reduce churn.

3. Aternity Mobile Experience

According to Bank of America, “Nearly 60% of adults — and 74% of millennials — say they order restaurant meals with their mobile devices.” This means that your mobile apps are critical revenue channel. If those apps crash or slow down, you lose customers to your competitor. That’s where Aternity Mobile Experience comes in.

Aternity supports:

• Real-time visibility into device health, connectivity, and app performance.
• Android, IOS, and ChromeOS across rugged and consumer devices
• Proactive detection and resolution of issues before they impact field operations.
• Insights into mobile workflows from logistics to field service.

This blog is only the beginning. over the next few weeks, we will publish focused blogs about all three monitoring.

Why you need amasol to unlock Aternity’s full potential

Deploying Riverbed Aternity is simply the beginning. To truly benefit from its powerful capabilities, you need a partner who knows the platform inside and out.

That’s where amasol comes in.

We don’t just install Aternity.

We activate its full potential for your business.

Expertise that cuts the learning curve

Aternity is a robust platform with deep functionality. Without expert guidance, teams often face steep learning curves, delayed ROI, and underutilized features. We help you leverage Aternity’s AI-powered analytics and automation features to reduce manual troubleshooting and accelerate time-to-value.

Riverbed’s own internal deployment improved SaaS performance by 60% and significantly reduced troubleshooting time. You can have the same achievement without the trial-and-error phase by partnering with amasol.

amasol’s certified experts:

• Specialize in Aternity’s architecture, integrations, and best practices.
• Optimize the platform to align with your KPIs and maximize ROI.
• Train your teams with hands-on sessions and tailored documentation.
• Automate remediation and reporting to save time and reduce manual effort.

Result: you skip the trial-and-error phase and go straight to results, saving time, reducing costs, and accelerating the impact.

Seamless integration across your ecosystem

Whether you are using ServiceNow, Jira, Microsoft 365 or custom built apps, amasol ensures Aternity fits smoothly into your existing IT landscape. we build:

• Smart dashboards for each stakeholder.
• Alerts that matter, no noise.
• Automated actions that resolve issues before users notice.

From data to decisions

Aternity gives you data. amasol gives you decisions.

We help interpret telemetry, benchmark performance, and turn insights into action. Whether it’s improving employee productivity, reducing customer churn, or optimizing mobile workflows, we make sure Aternity drives real business outcomes.

Riverbed Workbench

Join our upcoming workbench session and discover how Riverbed Aternity implemented by amasol can reduce downtime, cut operational costs, and accelerate ROI. see the business impact in real time.

Click here to learn more.