The Deutsche Bahn IT Malfunction and What 2.5 Hours Really Costs an Organization
24/06/2026
IT failures are inevitable. Recovery speed depends on the tools organizations have in place and the people positioned to act on them.
Your Pathway to Digital Success
amasol is a leading IT consultancy and managed service provider specialized in monitoring concepts fostering Observability, Detectability and IT-Reliability. Our clients value our expertise in selecting, implementing and operating state-of-the-art software solutions to create intuitive, high-performance and secure IT environments.
Trusted by clients worldwide
OBSERVABILITY
Revolutionizing performance & system stability
Your IT Infrastructure – the engine room of your business – often faces performance degradation. Slow response times, high latencies, resource bottlenecks and bad code quality all negatively impact performance and stability if they are left in the dark.
Thanks to new observational methods, identifying root causes has become much faster. Performance metrics, tracing and event correlation make slow services and hanging database queries visible.
DETECTABILITY
Preventing attacks & meeting regulations
Today, cyber-attacks are rather the norm than the exception. The ability to detect anomalies and to provide audit trails has become one of the most critical components of IT security and regulatory compliance.
Ransomware attacks, supply chain risks, stolen credentials and the exploitation of vulnerabilities in software and hardware underscore the need to implement early warning systems.
IT-RELIABILITY
Connecting IT to business outcome
The agile way of fostering value has found its way into classic Service Level Management (SLA). Instead of focusing solely on traditional IT metrics, the Experience Level Agreement (XLA) aligns service delivery with metrics, that are relevant to end users, business units or even compliance roles in the organization.
This new focus makes it possible to truly align IT with business and departmental objectives. To foster IT & Business alignment the definition, creation and monitoring of XLAs is key.
Our core commitments
Defining our purpose
Creating exceptional customer experiences
Delivering tailored IT solutions that prioritize customer satisfaction and foster long-lasting partnerships.
Transforming performance and system stability
Optimizing IT infrastructure to achieve peak efficiency and scalability.
Monitoring system performance and health in real-time
Providing proactive insights to ensure seamless operations and minimize disruptions
Securing systems and ensuring compliance
Safeguarding data and systems with robust protection while adhering to industry regulations
Identifying potential security threats and vulnerabilities
Employing advanced threat detection to protect against risks before they impact operations
Aligning IT with business results
Driving innovation and efficiency by aligning technology strategies with organizational goals
Unlock these benefits for your organization
Access to Expertise
Gain access to a team of experts who stay on top of the latest technologies and best practices.
Predictable Costs
Benefit from predictable costs, helping to control and reduce overall IT spending.
Increased Productivity
Outsourcing allows you to focus on strategic initiatives rather than IT issues.
24/7 Support
Enjoy around-the-clock support, ensuring issues are quickly identified and resolved.
Vendor Management
Benefit from our relationships with multiple technology vendors to streamline communication and delivery.
Scalability and Flexibility
Easily increase or decrease IT resources based on your current needs.
Key milestones & achievements
2025
Global Expansion
AIOps Ltd. and amasol join forces.
2024
25 Years of amasol
Celebrating a quarter-century of innovation and excellence.
2024
amasol in London
Expanding our presence in the UK.
2024
amasol now also represented in India
fusionPOINT is now fully integrated into the amasol Group – with its conversion into amasol Ltd., based in Delhi, India.
2023
Dynatrace EMEA Partner of the Year
Recognized for outstanding collaboration and expertise in observability and AIOps solutions.
2023
Acquisition by FIELDS Group
Strengthening our growth and innovation capabilities.
2019
First BizOps Forum
Bringing industry leaders together to discuss business operations and IT strategy.
2019
amasol in Vienna
Expanding our presence in Austria.
2018
Global Expansion
FusionPOINT and amasol join forces.
1999
amasol Founded
Established on August 4, 1999, in Munich, Germany.
Our blogs
AI L1 Agents: What They Actually Do and Don’t Do in Production
16/06/2026
The promise of AI-driven L1 automation is real, but the organizations that benefit most are the ones that know exactly where automation fits, and where
Logs, Traces, Metrics, Events: why three out of four still leaves you blind
08/06/2026
Most organisations collect logs, traces, metrics, and events but lack true observability, at the Business Observability Forum in Munich we show how to turn signals
From signal overload to trusted signal: what we’ll discuss at the Business Observability Forum
01/06/2026
When signals aren’t trusted, even the best observability platforms collapse into reactive monitoring.
Our expertise
Benefit from over 25 years of deep expertise and high-quality service delivery across our key areas
Resource center
Search through our library of resources for inspiration on how amasol has helped other customers to power their experience business.
Our tools
Explore the tools and partnerships that help us drive success and optimize your IT environment.
Our events
From expert discussions to hands-on workshops, we connect strategy with technology.Discover more
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Schenker relies on Dynatrace and amasol for user experience monitoring and application performance management in the air and sea freight sector
Dynatrace’s comprehensive support for modern cloud, on-premise, and hybrid environments also ensures scalability and long-term adaptability. The result is a more reliable, cost-effective, and easier-to-manage observability solution compared to fragmented systems or less integrated deployments.
Dynatrace & amasol: Stronger together
85% of technology leaders say the number of tools, platforms, dashboards, and applications adds to the complexity of managing a multicloud environment. amasol simplifies IT operations, enhances performance, and drives seamless business continuity with our unified observability solutions.
Dynatrace & amasol: Stronger together
Dynatrace provides valuable insights into your IT processes. amasol connects the dots between your business requirements and IT processes.
Successful registration to our Exeon Workbench
Good day,
thank you for registering for the Workbench | Threat detection with AI-based behaviour analysis.
Here is the most important information:
When: Tuesday, 30th of September 2025 | 10 a.m. – 11 a.m.
Where: Online via Zoom.
We look forward to your participation and to interesting discussions and presentations on the topic of Detectability.
Kind regards
Laura Ilgner
You will receive a reminder email from us one week before the event.
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