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Customer success stories
Explore expert perspectives, trends, and best practices
Explore how companies like VW FS, Franke, Generali, and Deutsche Telekom and more have transformed their IT systems and processes with amasol’s expertise.
Delivering impact across industries
At amasol, our solutions have made a tangible difference for leading companies across various sectors. In this section, we share some of the success stories where we’ve helped our clients tackle complex challenges, optimize performance, and achieve measurable results. From gaining full visibility into virtualized environments to revolutionizing application performance management and automating SLA reporting, our work speaks for itself.
Schenker | User experience monitoring and application performance management in the air and sea freight sector
With Dynatrace’s AI-driven observability, visibility and issue detection are significantly improved, enabling proactive identification and resolution of problems before they impact performance. Critical events are automatically forwarded to ServiceNow, ensuring seamless incident management, faster response times, and reduced downtime. By consolidating monitoring tools, the approach achieves greater cost and resource efficiency, which lowers operational expenses while streamlining IT workflows. Read more
Volkswagen Financial Services | Optimizing with the help of AIOps from Dynatrace and managed services from amasol
At the end of the project, it was clear to everyone involved that it no sense to continue working on the topic of monitoring as part of isolated initiatives. In addition, the project participants realized that there was no central entry point for the topic of monitoring at VWFS: the birth of the Monitoring Center of Excellence at Volkswagen Financial Services. Read more
Franke | Single-Pane Visibility of their 95% Virtualized Environment with LogicMonitor
Franke, a global leader in innovative solutions for the kitchen, foodservice, and coffee industries, is dedicated to ensuring their infrastructure runs smoothly to support operations worldwide. With a focus on providing seamless IT services, their Infrastructure Services team … Read more
Generali | Optimizing Application Performance Management with the introduction of its own Center of Excellence
Generali Deutschland AG, one of Germany’s largest insurance groups, serves over 13.5 million customers and operates globally with 74,000 employees. To optimize the performance of their portal applications, Generali introduced a Center of Excellence (CoE) focused on Application Performance Management (APM). This initiative aimed to enhance the lifecycle management of APM tools and applications across the organization. … Read more
Deutsche Telekom | More than conventional business intelligence
Overall, TC International provides its customers, including major international companies such as tire manufacturer Continental, an Adidas sports equipment supplier, the law firm Clifford Chance and the software maker Microsoft, with mobile coverage to more than 130 regions worldwide. For SLA management, the company has been relying on a system based on the IT Business Management Suite (ITBM) from Apptio Digital Fuel since 2014. As a design and implementation partner, TC International selected the Munich-based system integrator amasol. Read more
Wien Energie Telecommunications | Perfectly networked with CA Technologies for optimum customer service
Digitalization and innovation are topics that are very important to Wien Energie, especially Wien Energie TK : Since 1983, fiber optic cables have been laid throughout the energy lines. The result: a fiber optic network with a total length of 2,222 kilometers, which Wien Energie TK operates and markets under the “blizznet” brand. Today, 3,400 private customers already rely on the high bandwidth and availability of the basic fiber optic network, which is guaranteed by a redundant network structure – another 1,300 services are active with commercial customers. Read more
Finanz Informatik Technologie Service | “The long-standing cooperation with amasol GmbH in Service Level Management has paid off!”
“With such an extensive migration project, it is always important to keep an eye on the benefits and added value for all customers. This applies, for example, to new elements in the SLA report such as a content directory or the aforementioned 13-month history. As incidents, changes and service requests with unique reference numbers from our ARS workflow system are very often referred to when commenting on (evaluating incidents by the specialist departments) failures or service interruptions, … Read more
VW FS optimizes with AIOps from Dynatrace and managed services from amasol
At the end of the project, it was clear to everyone involved that it no sense to continue working on the topic of monitoring as part of isolated initiatives. In addition, the project participants realized that there was no central entry point for the topic of monitoring at VWFS: the birth of the Monitoring Center of Excellence at Volkswagen Financial Services. Read more
For Application and Performance Management, kubus IT relies on know-how and experience from amasol
As an IT service provider, the kubus IT GbR ensures reliable IT operation for AOK Bayern and AOK Plus and supports 17.000 users in the federal states of Bavaria, Thuringia and Saxony. To meet the crucially important goal of providing the best possible user experience for its customers, kubus IT has developed a sophisticated system for application performance management. In implementing and operating this system, the company relies on specific know-how and many years of experience of the amasol in Munich. Read more
“The long-standing cooperation with amasol GmbH in Service Level Management has paid off!”
“With such an extensive migration project, it is always important to keep an eye on the benefits and added value for all customers. This applies, for example, to new elements in the SLA report such as a content directory or the aforementioned 13-month history. As incidents, changes and service requests with unique reference numbers from our ARS workflow system are very often referred to when commenting on (evaluating incidents by the specialist departments) failures or service interruptions, … Read more
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