amasol | Your pathway to digital success

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Perspectives that empower your success

Explore expert perspectives, trends, and best practices

Welcome to our blog – your destination for the latest insights in IT, digital transformation, performance management, and more. Whether you’re looking for deep-dive articles, practical tips, or strategic thought leadership, our content is curated to keep you informed and inspired. Stay ahead of industry trends and explore how innovative technologies and smart practices can elevate your business.

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Observability

amasol’s partnership with BigPanda opens up new paths in IT Incident Management

amasol is expanding its solution portfolio in the area of Artificial Intelligence for IT Operations (AIOps) with the AIOps platform from BigPanda. AIOps has been at the top of amasol’s agenda for several years now when it comes to monitoring and managing classic, usually on-premise IT systems and cloud services obtained via various cloud platforms via a central platform. The central challenge here is to make the high complexity of these mixed environments manageable. With its solution, BigPanda focuses precisely on mastering this challenge: a partnership with the manufacturer was therefore the logical consequence for amasol.

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09/04/2025
Monitoring

From Cloud-Native to AI-Native: amasol’s Review of Dynatrace Perform 2025

Under the motto “Where Possibilities become Reality,” Dynatrace held its annual customer and partner event, Dynatrace Perform 2025, from February 3 to 5 in Las Vegas. As in previous years, amasol was present with a two-person team—Jiri Kurejko and Stani Radzioch—to learn about the latest innovations and trends in the Dynatrace portfolio. They also took the opportunity to exchange experiences with other attendees regarding Dynatrace solutions.

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10/02/2025
Observability

Insights from Gartner IOCS 2024: How AIOps and GenAI Are Revolutionizing IT Operations

The Gartner IT Infrastructure, Operations & Cloud Strategies Conference (IOCS) 2024 once again highlighted the most important trends and challenges for IT operations. One of the most exciting topics was the discussion on AIOps and Generative AI (GenAI) and how these technologies can make IT processes more efficient and intelligent. IT managers and experts gained valuable insights into how to effectively integrate these technologies into existing IT environments to drive digital transformation.

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30/01/2025
Observability

Partner News: Riverbed and Intel Join Forces to Enhance Digital Experiences

In today’s hybrid work environment, where digital experiences can determine the success or failure of businesses, innovative IT observability solutions are essential. This is precisely where the new partnership between Riverbed and Intel comes in: together, these two technology giants aim to take the transparency and efficiency of digital ecosystems to the next level.

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15/10/2024
Observability

Less downtime, more control: with Broadcom DX for a stable and future-proof IT infrastructure

It’s a typical Tuesday morning. A company’s IT department is just starting its day when the first alarms start coming in. The complaints pile up quickly: applications respond slowly, remote access hangs and critical processes come to a standstill. For the team, the day begins with a major challenge – the question is: how quickly can the cause be found and resolved?

In an increasingly complex IT environment with hybrid and multi-cloud infrastructures, it is no longer enough to simply take reactive measures. This is where the DX Spectrum, DX AppNeta, DX Observability and DX Operational Intelligence (DX OI) solutions come into play. Together, they offer complete end-to-end monitoring that supports the team from initial diagnosis through to predictive analysis and automation.

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01/07/2024
IT-Reliability

XLA to increase productivity and revenue

The demand for IT quality is increasing due to agility and mobility. Availability and performance are expected, and alongside security, the focus is particularly on User Experience (UX): A positive user experience is paramount, and many companies are increasingly measuring IT quality by the satisfaction and productivity of their employees. Therefore, UX is becoming the decisive criterion for evaluating IT services. Experience Level Agreements (XLA) are forming the new foundation for collaborations, with traditional metrics and KPIs playing a complementary role. For this business obligation, the need for smart service management tools is growing. amasol is developing a reporting tool called klaricore, which enables the continuous monitoring of XLAs – for a comprehensive evaluation of IT services and their value creation for companies, leading to greater customer satisfaction and increased productivity.

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03/06/2024
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Observability

UXOps for an Optimal User Experience

Today, users have increasingly high demands and expectations for digital technologies. Websites and applications need to load quickly, remain stable, and be very user-friendly. Online presences must not disappoint expectations that surfing or shopping should always be an interesting and enjoyable experience, free from issues such as poor performance or other disruptive factors. Even payment processes should be friendly and seamless. The challenge for companies is that the quality of the user experience directly reflects on the brand. Therefore, UX management must become a central element of corporate identity management. Because today, the image of companies – and consequently their revenue – hinges on the customer experience on websites. The Generation Z, in particular, tolerates no annoying bugs or labyrinthine, impersonal websites. As the upcoming core target group, they set the standard for the quality of the user experience today.

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29/05/2024
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Observability

DEX + ITIM + AIOps = The formula for a successful business

One of the central challenges for IT teams today is to achieve the most comprehensive, enterprise-wide, and cross-system overview of user experience, encompassing both internal users and external users, while being able to proactively avoid all disruptions and errors that may affect this user experience.

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23/05/2024
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IT-Reliability

Objectives and Key Results (OKR): Only the Right Goals Lead to the Right Results

The central task in Service Level Management (SLM) is to define, together with the business, the goals and results that an IT service should achieve or provide, as well as to determine the service quality that must be reached for the business to achieve its goals and results. The Objectives and Key Results (OKR) framework is well-suited for setting these goals and measuring the required outcome metrics. The aim is to ensure that all parties involved in service level management – both IT and business sides – focus on the overall goals of the company and work towards the same objectives. Originally developed by Intel, the OKR method is now used by many companies.

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08/04/2024
IT-Reliability

Experience Level Agreement (XLA): User Experience as the central measure for evaluating IT quality

In the past, the focus of evaluating IT performance was primarily on metrics related to IT operations or associated performance (such as performance, availability, etc.). However, this focus is increasingly shifting towards the experiences that end-users have when using a particular IT service. As a result, “experience” replaces “performance” as the benchmark for evaluation, transforming the Service Level Agreement (SLA) into the Experience Level Agreement (XLA).

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11/12/2023
Observability

Icinga Support and Expertise: Unlocking the Full Potential of Icinga: Transforming Monitoring Efficiency

Icinga is an open source systems management system that was created back in 2009 as a “fork” of the open source IT infrastructure monitoring solution Nagios and is distributed in Germany by the company NETWAYS from Nuremberg.

amasol has been working intensively with Icinga since 2018. Our #ITIM consultants have summarised their project experience as examples.

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08/11/2023

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