amasol

Transform IT Efficiency

Optimizing Network Performance and Digital Experiences

Riverbed revolutionizes IT performance management by delivering cutting-edge solutions for application acceleration, network visibility, and digital experience optimization.

Riverbed provides proactive remediation that resolve issues before they impact end user productivity and customer satisfaction.

Unified visibility, proactive action: the ultimate User Experience

The Riverbed Digital Experience Management (DEM) platform provides AI-powered contextualized insights by correlating full-fidelity telemetry across every enterprise endpoint, application, and the underlying hybrid-cloud infrastructure. Riverbed delivers a unified view of the digital experience for their employees and customers. This enables the IT teams to proactively identify and resolve issues before they impact productivity and operational excellence. 

Key benefits

Comprehensive Network Insights

Gain end-to-end visibility across your IT infrastructure.

Improved Digital Experiences

Ensure smooth user experiences across all touchpoints.

Enhanced Application Performance

Accelerate delivery with optimized network paths.

Riverbed at its core

Digital Employee Experience (DEX)

By correlating technical performance with end user sentiment, Riverbed provides a complete picture of the digital journey. Using Agentic AI and Intelligent Service Desk capabilities, it proactively resolves issues before they impact productivity. Riverbed Aternity Replay shows precisely what users experienced, retroactively and in full context.  Read more

Customer Experience (CX)

By seamlessly correlating the end-to-end user journey with tangible business impact, Riverbed redefines what it means to be proactive. Through unmatched visibility into every digital touchpoint, from web interactions to mobile platforms, the platform identifies precisely where performance issues lead to conversoin friction or site abandonment. With real-time monitoring and synthetic testing, it detects bottlenecks like slow load times before they reach your customers. Read more

Network Performance Management

Riverbed's Network Performance Management plugin (NPM+) is a cutting-edge, SaaS-delivered service designed to give IT unprecedented visibility into network performance. NPM+ is the missing link for both employee (DEX) and Customer (CX) experiences by monitoring the critical pathway between your users and your data centers. While DEM identifies a user is struggling, NPM+ reveal the why, such as local WI-FI issue, an ISP bottleneck, or a cloud gateway failure. Read more

IT Asset Cost Reduction

By seamlessly correlating IT asset lifecycle and utilization with organizational budget impact, Riverbed redefines what it means to control costs. Through unmatched visibility into every device, application, and cloud resources, from endpoint hardware to SaaS subscriptions, the platform identifies precisely where unnecessary spending drains budget and where underutilized asset represent wasted investment. With continuous monitoring and intelligent analytics, it detects cost efficiencies like software license sprawl and aging devices before they compound your expenses.  Read more

Adaptive AI

Riverbed's Adaptive AI collects high-fidelity telemetry across your entire IT landscape. Real-time AI/ML algorithms continuously analyze this data to identify causal relationships, risks, and shifting baselines. This intelligence trigger predictive alerts and autonomous resolutions at the optimal moment. By bridging deep analysis with automated action, the platform ensures fast and intelligent response to any User Experience isues. Read more

Complete visibility for every app

Automatically discover all applications in your environment, tracking actual usage and scoring performance based on crashes, hangs, errors, and load times. Gain deep visibility to identify underperforming apps, ensure reliability, and deliver seamless user experiences.

Real-time click-to-render insights

See exactly what users experience in workflows with real-time, click-to-render monitoring. Quickly pinpoint and resolve bottlenecks across devices, networks, and back-end systems to keep employees productive.

AI-powered service desk for proactive resolutions

Intelligent Service Desk proactively resolve issues with AI-powered troubleshooting. Automate complex remediations to reduce tickets, ease IT workloads, and boost employee satisfaction.

Insights to align IT with employee sentiment

Combine employee sentiment with performance data to uncover hidden challenges. Prioritize impactful fixes and align IT services with employee needs to drive engagement and continuous improvement.

Resolve issues fast with replay and context

Aternity Replay shows IT exactly what users experienced, retroactively and in full context. See clicks, slowdowns, and crashes across web apps with system-level insights like CPU and Wi-Fi. No guesswork, no reproduction, just faster resolution, fewer escalations, and better support.

Digital Experience (DEX)

By leveraging amasol’s expertise, your organization moves beyond reactive trouble shooting to a proactive state where ticket volumes drop, end user satisfaction climbs, and your IT teams now has the clarity to focus on growth and innovation, instead of maintenance.

Benefits of implementing DEX

Boost productivity & satisfaction

Real-time visibility helps IT proactively resolve issues, driving productivity, engagement, and user satisfaction.

Resolve issues faster with AI

AI-powered analytics quickly diagnose and remediate issues ensuring seamless digital experiences.

Optimize IT investments

Gain insights to allocate resources efficiently, reduce costs, and maintain exceptional service quality.

Seamless multi-device performance

Ensure consistent performance across desktop and mobile, enabling exceptional experiences in modern work environments.

The importance of DEM

Boost end-user productivity

Eliminating the time lost to underperforming technology empowers your employees to prioritize actual output over troubleshooting.

Increase user satisfaction

Proactively mitigating problems reduce customer friction, thus ensuring happier customers.

Business Intelligence

Transform raw performance data into strategic clarity. This allows leadership to validate IT investments and align technology spending with actual business impact.

Reduce MTTR

Lower MTTR ensures faster fixes, restoring the digital experience for employees and customers before frustration sets in.

Reduce support ticket

Proactively monitoring device health and application performance allows you to catch and fix silent problems before they turn into a support ticket.

Total governance

Establishing total governance through a single source of truth dissolves departmental silos and accelerate resolution by replacing lengthy investigative cycles with shared and objective data.

Comprehensive journey analytics

Gain end-to-end visibility into customer interactions across web and mobile platforms. Track every touchpoint, providing actionable insights to enhance engagement, optimize conversion paths, and minimize friction.

Performance driven business insights

Bridge the gap between app performance and business outcomes. Correlate digital performance metrics with revenue, abandonment rates, and other critical KPIs to prioritize impactful improvements that drive growth.

Enhanced customer engagement optimization

Improve customer touchpoints to build satisfaction and loyalty. Eliminate friction in key interactions, maximize conversions, and deliver experiences that drive measurable growth.

Proactive issue resolution

Stay ahead of potential disruptions with real-time monitoring and synthetic testing. Detect and resolve issues like slow load times or site availability before they affect customers, ensuring a flawless digital experience.

Customer Experience (CX)

Translating these technical insights into business growth is where our partnership brings the greatest value. By leveraging amasol’s years of experience, your organization moves beyond reactive basic web analytics to a state of proactive intelligence. We help you bridge the gap between application performance and critical KPIs to ensure the most optimized digital experience for your customers.

The end of network blind spots

The NPM+ Core Module delivers expert-level network and application performance insights, offering detailed metrics on packet loss, server delays, network retransmissions, and more. These insights help IT quickly pinpoint the root cause of issues—whether in the network, application, or endpoint—streamlining troubleshooting and enhancing efficiency.

Gain clearer calls, smoother meetings

The NPM+ Unified Communications Module offers real-time monitoring for VoIP and video conferencing across various codecs and platforms, including Microsoft Teams, Zoom, WebEx, Google Meet, and more.

Network troubleshooting beyond your borders

When packets are needed for deeper troubleshooting and compliance, the NPM+ Packet Capture Module provides on-demand, scheduled, or automated packet capture at the endpoint. It delivers definitive packet-level evidence for remote users and SaaS traffic, including connections that may be encrypted or routed through secure tunnels, enabling confident root-cause analysis when metrics are not enough.

Network Performance Management (NPM)

By providing this total visibility into the delivery pathway, NPM+ dramatically accelerates MTTR because it allows teams to skip the discovery phase and move straight to the fix. With amasol’s guidance, you transform raw network forensics into a strategy for digital resilience. 

NPM+ benefits

Capture and analyze packets anywhere

Including remote users, hybrid access, cloud, and Zero Trust environments

Enable a less costly and easier deployment model

Unified Agent automates module management and consolidates legacy agents up to 3:1 on a given device

Reduce dependency on manual packet analysis

Smart, interactive workflows that streamline root cause analysis, diagnostics, and resolution across network teams

Smart device refresh

Correlate actual user experience to device health and performance to determine whether devices need replacement, upgrade, or no action at all.

Reduce transport costs

Reduce data sent across the network, prioritize traffic according to importance, and reduce round trips to optimize bandwidth utilization by up to 95%.

Reduce cloud egress costs

Understand cloud traffic patterns and associated costs​​ for more efficient planning.

Targeted software license renewal

Identify actively used application across desktop, SaaS, and Shadow IT to reclaim unused and underused licenses to lower overall application costs.

IT Asset Cost Reduction

Translating these technical insights into business growth is where our partnership brings the greatest value. By leveraging amasol’s years of experience, your organization moves beyond reactive basic web analytics to a state of proactive intelligence. We help you bridge the gap between application performance and critical KPIs to ensure the most optimized digital experience for your customers.

The challenges solved

Complex infrastructure's

Difficult to understand and manage cost in hybrid cloud environments.

Rising IT costs

Device, software, network, and cloud costs are rising.

Stagnant budgets

IT budgets are growing slowly and not keeping pace with rising costs.

Lack of insight

Difficulty understanding exactly where spend is going.

Adaptive AI

No single AI fits every IT Ops need, some diagnose root causes, others automate actions, generate insights, or predict what’s next. That’s why Riverbed’s Adaptive AI blends Causal, Agentic, Generative, and Predictive AI into a flexible, goal-driven platform that constantly learns and evolves with changes in IT environments.

Predictive AI

Predictive AI detects subtle anomalies and patterns before productivity and revenue streams are affected. This allows your IT teams to anticipate performance issues and take corrective action before users are impacted. This represents a maturation of the organization, moving from reactive firefighting to proactive remediation.

Generative AI

Riverbed IQ Assist is the Generative AI assistant that puts expert-level insights into the hands of your IT department. It uses natural language processing to summarize massive data trends and provide AI-powered guidance on the fly. By offloading the manual grunt work to the AI, your team is freed up to focus on high-value tasks which will accelerate MTTR and streamline the entire resolution process.

Causal AI

Most monitoring tools simply scream that something is broken, leaving your team to play digital detective through a massive volume of siloed data points. Riverbed's Causal AI cuts through the noise by leveraging continuous Machine Learning (ML) to bridge the gap between "it's down" to "here's why, here's where, and how many components are affected".

Agentic AI

Insight without action isn't enough. Agentic AI deploys intelligent, autonomous agents to remediate issues, optimize performance and enforce compliance through amasol's robust governance framework that defines the guardrails and oversight for every automated fix.

Get more information on Riverbed

You can leave us your details and we will get back to you, for an initial non-obligatory first contact.

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Riverbed blogs

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Our expertise

Benefit from over 25 years of deep expertise and high-quality service delivery across our key areas

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Resource center

Search through our library of resources for inspiration on how amasol has helped other customers to power their experience business.

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Why amasol

We aim to increase agility, increase the value proposition and improve the efficiency of IT and thus increase business success.

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Our events

From expert discussions to hands-on workshops, we connect strategy with technology.

Discover more

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Dynatrace & amasol: Stronger together

85% of technology leaders say the number of tools, platforms, dashboards, and applications adds to the complexity of managing a multicloud environment. amasol simplifies IT operations, enhances performance, and drives seamless business continuity with our unified observability solutions.

Dynatrace & amasol: Stronger together

Dynatrace provides valuable insights into your IT processes. amasol connects the dots between your business requirements and IT processes.

Successful registration to our Exeon Workbench

Good day,

thank you for registering for the Workbench | Threat detection with AI-based behaviour analysis.

Here is the most important information:

When: Tuesday, 30th of September 2025 | 10 a.m. – 11 a.m.
Where: Online via Zoom.

We look forward to your participation and to interesting discussions and presentations on the topic of Detectability.

Kind regards
Laura Ilgner

You will receive a reminder email from us one week before the event.

Successful registration to the DX NetOps Usergroup in Vienna

Good day,

thank you for registering for the DX NetOps User Group from amasol.

Here is the most important information:

When: Thursday, 9 October 2025 | 9:45 a.m. – 5:00 p.m.
Where: MEZZANIN Meetings & Events by Zeitgeist Vienna near Vienna Central Station
Here you will find information on the location and how to get there.

We look forward to your participation and to interesting discussions and presentations on the topic of Broadcom.

Kind regards
Laura Ilgner

You will receive a reminder email from us one week before the event.

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