Imagine you are an executive at a major bank with branches across Munich, Berlin, and Frankfurt.
Your employees rely on digital tools every second:
• Tellers use desktops to process transactions.
• Loan officers access cloud applications for credit checks.
• IT operations teams depend on monitoring tools to ensure uptime across thousands of endpoints and applications.
• Branch managers rely on dashboards to monitor branch performance and approve high-value transactions.
• Executives use real-time analytics for risk management and compliance.
Now imagine:
• A teller’s system freezes during peak hours with a long queue of customers.
• A loan officer can’t access the credit scoring app before a client meeting.
• A CIO’s monitoring tools fail to detect widespread outage.
• A branch manager’s dashboard goes down during a meeting with a high-value customer.
• An executive dashboard delivers outdated data or crashes during a regulatory audit.
Why this is important
In today’s banking industry, employee productivity depends on flawless digital experiences. According to a report by Fortinet, “Companies that embrace Digital Experience Monitoring can expect to earn an additional $700 million within three years of investing in digital experience. That’s no longer IT problem, that’s a strategic advantage over your competitors.
Every second of downtime impacts transactions, compliance, trust, and money. If we can speak human-to-human for a short minute, employees are one of your greatest assets. When they have the right tools and a seamless digital experience:
• They’re happier and more engaged.
• Productivity rises.
• Turnover drops.
• Your bank builds a stronger foundation.
The cost of downtime and employee turnover
Every minute of downtime equals lost transactions, frustrated employees, and compliance issues. For executives, this isn’t just an IT problem, it’s a business risk.
According to a Splunk report, “Downtime costs companies in the financial services industry $152M each year.” With the implementation of Riverbed Aternity by amasol, your company will not be a part of these statistics.
According to a Forbes article, “the average cost of downtime has inched as high as $9,000 per minute for large organizations. For higher-risk enterprises like finance and healthcare, downtime can eclipse $5 million an hour in certain scenarios—and that’s not including any potential fines or penalties.” We want to emphasize the term BizOps or Business and Operation. It means that IT is no longer just a support function, it’s a strategic driver of business outcomes. BizOps bridges the gap between IT performance and business KPIs by aligning technology decisions with measurable results like revenue growth, customer satisfaction, and operational efficiency. When you adopt a BizOps mindset, solving technical issues isn’t about fixing systems, its now about protecting revenue, reducing risk, and accelerating ROI.
When you partner with amasol and leverage the use of Riverbed Aternity, your organization moves from reactive to proactive. We won’t promise you zero downtime because honestly matters at amasol and there are always unforeseeable variables. what we can promise is, our team of expert consultants will resolve the problems as fast as we can. This is where our size makes us more agile than our competitors. You’re not one of hundreds of clients, you’re one of the selected few. That means faster response times, personalized attention, and solutions tailored to your business. No bureaucracy, just quick and effective action.
Let me paint you a very vivid scenario. A bank teller has had a rough few months at work and on a random Monday, their desktop malfunctions while a queue of customers grows angry. This was the last straw, this bank teller quit. Losing an employee can cause a chain reaction that will reaches the CFO.
First, HR steps in:
• Searching for candidates.
• Screening resumes.
• Scheduling interviews.
then comes onboarding and training:
• Setting up accounts and devices.
• Teaching processes and compliance rules.
• Getting them up to speed on internal systems.
While all of this is happening, the current team is experiencing:
• Deadlines piling up due to one or more fewer team members.
• Stress skyrockets.
• Productivity drops.
• Morale declines.
We can’t forget the human factor. The employee who left had worked here for years; there was a rhythm and trust with the team. The new hire? You don’t know yet. Will they fit in? Will they stay? Every transition risks team dynamics and that’s something no KPI can fully measure.
You are running an enterprise-level bank with multiple locations and thousands of employees, imagine the effect of more than one employee quitting.
Middle managers get overloaded trying to keep operations afloat. They burn out, some quit. Suddenly, high level executives like you are hearing about a cascading problem that started with a simple unreliable tool that didn’t work one Monday morning at a branch that posted amazing KPIs. This isn’t just an IT issue. It’s a strategic business risk that impacts revenue, compliance, and reputation.
Compliance issues due to downtime
The ripple effect doesn’t stop with people. Every outage that frustrates employees also exposes your bank to regulatory penalties and SLA breaches.
According to FCA.org.uk, “The Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) have fined TSB Bank plc (“TSB”) a total of £48,650,000 for operational risk management and governance failures, including management of outsourcing risks, relating to the bank’s IT upgrade programme. Technical failures in TSB’s IT system ultimately resulted in customers being unable to access banking services.”
Under the EU’s Digital Operational Resilience Act (DORA), penalties can reach 2% of global annual revenue for information and communication technology (ICT) failures.
Here’s the critical link:
If your bank had a system that monitors the employee digital experience in real time with, you could see when desktops, apps, or network tools start to degrade, long before an outage occurs. That means:
• Preventing SLA breaches before they happen.
• Avoiding regulatory fines that cost millions.
• Keeping employees productive and engaged instead of stressed and ready to quit.
With Aternity, the dashboard has a feature called the User Experience Index (UXI). this score reflects how employees experience their tools in real time. If many employees report issues of if the UXI drops, it’s a signal that an application is degrading. Executive can act early and fix or replace the tool before it causes an outage.
Riverbed Aternity: Why the financial industry desperately needs it
What is Riverbed Aternity?
Riverbed Aternity is a Digital Experience Management (DEM) platform that provides end-to-end visibility into the digital experience of employees. It captures real-time telemetry from devices, applications, networks, and user interactions. This could be your internal employees, external customers, or mobile users in the field.
With Aternity, you get:
• A Unified Platform for complete digital experience visibility. track actual usage, and score performance based on crashes, hangs, errors, and load times.
• Real-time click to render insights. See exactly what users experience in workflows with real-time monitoring. Quickly pinpoint and resolve bottlenecks across devices, networks, and back-end systems to keep employees productive.
• AI-Powered Service Desk. Proactively detect anomalies, predict issues, and automate remediation to reduce tickets, ease IT workloads, and boost employee satisfaction.
• Benchmarks and analytics. Use Digital Experience Index (DXI) and advanced analytics to drive continuous improvement across your IT ecosystem.
• Insights to align IT with employee sentiment. Combine employee sentiment with performance data to uncover hidden challenges.
• Replay and context. Aternity replay shows IT exactly what users experienced, retroactively and in full context. see clicks, slowdowns, and crashes across web apps with system-level insights like CPU and Wi-Fi. Faster resolution, fewer escalations, and better support.
• Agentic AI. Reduce ticket volume, speeds up mean time to resolution (MTTR), and free IT teams for higher value work while lowering support costs.
If your bank had Aternity from Riverbed implemented by amasol, your IT team would see early warning signs like slow desktops, failing apps, or network degradation before they escalate into outages. With Aternity proactively monitoring and fixing common issues, that employee who quit wouldn’t have quit and all of those problems we presented would have been eliminated.
Riverbed’s own internal deployment improved SaaS performance by 60% and significantly reduced troubleshooting time. You can have the same achievement without the trial-and-error phase by partnering with amasol.
Why you need amasol as a partner
Riverbed Aternity is a very powerful and complex tool and the full potential depends on expert implementation. amasol has been delivering complex IT solutions for 25+ years and is a trusted Riverbed partner in Germany.
Remember that FCA case where TSB Bank was fined £48,650,000 for operational risk management failures? Part of that failure was due to an incorrect IT upgrade.
With amasol as your partner, you avoid these risks. We ensure your Riverbed Aternity deployment is strategic, compliant, and optimized for employee experience so an outage don’t spiral into SLA breaches or regulatory penalties.
Contact our amasol sales team
• See Riverbed Aternity in action with a live demo tailored to your environment.
• Get a personalized assessment of your current digital experience challenges.
• Join an upcoming workbench session to explore how proactive DEM transforms operations from reactive firefighting to strategic insight.
Click here to learn more about our upcoming workbench with Riverbed.
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