Avoid Black Friday disaster: Observability, Testing & Security done right
28/11/2025
Black Friday is the most profitable day of the year for retailers, manufacturer, and logistics companies. Learn how amasol and
Less noise, faster resolution
BigPanda delivers the next evolution in AIOps solutions, featuring agentic automation for ITOps and incident management teams, all in a single platform.
BigPanda: Trusted by enterprise IT teams that keep the digital world running
Key benefits
Event Correlation Powered by AI
Reduce noise and identify root causes quickly
Enhanced Operational Resilience
Minimize downtime and improve service reliability
Centralized Incident Management
Streamline workflows across tools and teams
AI Detection & Response
Agentic AI can help your L1 teams resolve incidents earlier, eliminate manual and duplicate workflows, and prevent disruptive and costly escalations. Read more
AI Incident Assistant (Biggy)
Surface hidden knowledge and cross-system context from siloed teams and tools to quickly uncover what’s happening, why, and how to fix it. Read more
AI Incident Prevention
BigPanda helps teams stop change-related incidents before they happen with scalable, proactive change and problem management. Read more
IT Knowledge Graph
Harness all of your siloed, hidden data. Eliminate blind spots and drive smarter insights, actions, and automations. Read more
Unified Analytics
Gain a clear view of your operations. Track KPIs and patterns to identify opportunities and support continuous optimization. Read more
Integration
Unify multisource event, alert, change, and topology data to give incidents descriptive, contextual information to share bi-directionally and in real-time with ITSM and chat tools. Read more
BigPanda at its core
Proactive incident detection
AI-driven detection continuously analyzes real-time signals from monitoring and observability tools to identify emerging incidents before they escalate. By automatically correlating alerts across systems, the platform filters out noise and surfaces meaningful signals, enabling L1 teams to quickly recognize potential issues and understand their impact.
Faster & smarter triage
AI agents automatically gather and summarize relevant incident information from multiple operational sources, including observability data, ITSM activity, recent infrastructure or code changes, and historical incidents. By consolidating this context into a single view, responders can quickly understand the situation and triage incidents more efficiently.
Automated incident resolution
AI-guided remediation empowers L1 teams to resolve incidents faster by recommending proven fixes based on previously resolved issues. Direct links to runbooks and knowledge base articles allow responders to execute remediation steps quickly while ensuring complex issues are escalated only when necessary.
Lower costs & improved service
By automating L1 detection, triage, and response workflows, the platform reduces manual and duplicate tasks that drive up operational overhead. Incidents are enriched with relevant context, enabling teams to act faster, lower ticket volume, and minimize unnecessary escalations.
AI Detection & Response | automate more, escalate less
BigPanda uses AI to automatically provide insights, cross-domain visibility, and next steps for your L1 teams, enabling them to identify, contextualize, and resolve incidents faster.
Accelerated investigation
Agentic AI uncovers hidden knowledge across siloed systems, historical incidents, and operational data, giving L2/L3 and SRE teams immediate situational awareness. Responders can quickly understand what is happening, why it’s happening, and where the impact lies, without switching between tools or manually digging through scattered information.
Guided remediation
The AI Incident Assistant delivers evidence-based remediation recommendations with clear dependencies, expected outcomes, and impact analysis. By removing guesswork, engineers can act confidently, resolve incidents faster, and maintain low-risk, consistent outcomes across all escalated incidents.
Orchestrated collaboration
AI automates cross-team coordination by assembling the right responders, creating managed incident channels, and summarizing actions in real time. This ensures all stakeholders share the same context, improves communication consistency, and accelerates joint decision-making during complex incidents.
Workflow automation & efficiency
By streamlining repetitive incident management tasks, the platform allows teams to focus on higher-value engineering work. Automated triage, real-time updates, and AI-driven orchestration reduce manual effort and duplicated work, lower operational overhead, safeguard SLA adherence, and improve overall service efficiency.
AI Incident Assistant | supercharge your IT teams with AI assistance
BigPanda AI Incident Assistant is an always-on partner that helps IT teams streamline collaboration, investigate smarter, automate resolution and drive prevention of future incidents, without the chaos.
Predictive Change Risk Management
AI-powered change risk management analyzes proposed changes, historical incidents, and affected configuration items (CIs) to identify potential problems before they occur. Teams can assess complexity, predict downstream impacts, and adjust plans proactively, reducing the likelihood of change-induced incidents and costly rollbacks.
Proactive Problem Management
By uncovering underlying patterns and root causes of recurring incidents, AI Incident Prevention enables teams to remediate issues permanently. This proactive problem management reduces repeated outages, prioritizes resources effectively, and strengthens overall service reliability.
Guided Remediation & Operational Insights
The platform delivers clear, step-by-step mitigation and rollback guidance for both change and problem management. AI-suggested actions, combined with unified analytics from the IT Knowledge Graph, provide teams with operational context, risk scores, and trend insights. This allows confident, data-driven decisions that prevent incidents at scale.
Automated Reporting & Continuous Learning
BigPanda AI automatically generates post-incident reports, capturing root causes, timelines, and affected services to provide teams with clear insights. These reports operationalize lessons learned, enhance future incident predictions, and feed continuous AI learning, ensuring your organization can prevent repeat incidents and improve service reliability. With amasol, these insights are applied by expert teams who implement best practices, continuously optimize workflows, and ensure you get every ounce of capability out of BigPanda.
AI Incident Prevention | prevent incidents with AI-powered IT change and problem management
BigPanda AI Incident Prevention uses proactive and scalable prevention intelligence to avoid IT outages and make your organization more resilient.
Eliminate blind spots and missed signals
Connect machine data, including internal and external observability, CMDB, and changes, with enterprise knowledge and AI-powered sensing. Eliminate data siloes and give your teams comprehensive visibility into all of the information they need to make smart decisions.
Prioritize actions by business impact
Correlate IT signals with service and revenue impact to ensure critical incidents are triaged and resolved first, and prevent noise from overwhelming response teams.
Deliver smart, adaptive automation for ITOps
Move beyond inflexible, rules-based workflows with agentic AI agents that learn, adapt, and automate actions based on live context rather than static scripts or predefined triggers.
Scale expertise without additional headcount
Capture and transform informal knowledge across teams, tickets, and collaboration history into enduring institutional knowledge that can be harnessed for insights and automation across all teams.
IT Knowledge Graph | rethink your IT data strategy
The BigPanda IT Knowledge Graph allows AI agents and IT teams to confidently predict and prevent incidents, automate workflows, and maintain resilient operations.
Continuously optimize IT operations
Identify recurring alerts, incidents, and manual tasks to find opportunities to standardize incident-management workflows across teams and tools.
Improve the actionability of alerts
Elevate the actionability of alerts. Sort notifications by quality to fine-tune alert configurations, filter unnecessary noise, and enhance monitoring and observability.
Deliver operational visibility
BigPanda delivers powerful visibility through out-of-the-box dashboards that monitor and articulate IT productivity. When standard views aren't enough to capture your specific requirements, amasol steps in. We go beyond the defaults to build custom, high-impact dashboards that align perfectly with your specific workflows, ensuring your business value is always visible and actionable.
Unified Analytics | unify data to monitor and improve operational KPIs
Aggregate operational data from multiple siloed observability tools to measure what matters most to your organization.
Jira Service Management (JSM)
When integrated with BigPanda, JSM becomes an AI-powered hub for end-to-end incident response, correlating thousands of raw alerts into single, high-quality incidents. BigPanda’s Agentic AI ingests your historical Jira tickets, comments, and resolution notes to learn from past successes, automatically surfacing evidence-based resolution paths and identifying root causes based on proven outcomes. At amasol, we architect and govern this integration to ensure a seamless flow of contextualized data, allowing you to bypass the costly learning curve of complex integrations and move directly to operational excellence.
ServiceNow integration
By leveraging GenAI, BigPanda provides advanced insights into incident impact and suggested remediation natively within your existing ServiceNow interface to significantly reduce MTTR. This integration improves CMDB accuracy by highlighting visibility gaps and utilizes the Problem Identification Dashboard to eliminate recurring issues and prevent disruptions. The core of amasol’s approach is Data Harmonization, where we ensure the Agentic AI pulls only high-quality, relevant data. By filtering out incomplete tickets and noise that lead to poor AI recommendations, our expertise reduces the operational expense of your AI environment and ensures a proactive, predictive workflow.
All integrations
BigPanda unifies your entire ecosystem by ingesting alerts from monitoring, log, and network tools while correlating them with real-time change records and full-stack topology data. This deep integration allows you to automatically enrich alerts, evaluate business impact, and streamline collaboration across your existing team tools. Whether you are securing access through SSO or building bespoke connections via a self-service REST API, BigPanda transforms fragmented data from any source into a single, actionable source of truth for your IT organization.
Intergration | one platform, infinite integrations
Connect your entire ecosystem with bi-directional integrations that ingest monitoring, change, and topology data, allowing you to automate collaboration across ServiceNow, Jira, and other custom tools. This unified flow provides the full-stack context your IT Service Management (ITSM) and Site Reliability Engineering (SRE) teams need to resolve incidents faster, eliminating silos and manual data entry.
Get more information on BigPanda
You can leave us your details and we will get back to you, for an initial non-obligatory first contact.
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BigPanda blogs
Biggy by BigPanda: A Benchmark in IT Incident Resolution with Generative AI
20/06/2025
In today’s digital landscape, IT operations teams are under immense pressure to respond swiftly to disruptions and restore systems. Traditional
amasol’s partnership with BigPanda opens up new paths in IT Incident Management
09/04/2025
amasol is expanding its solution portfolio in the area of Artificial Intelligence for IT Operations (AIOps) with the AIOps platform
Revolutionizing Incident Management with AI-Powered Copilots: Spotlight on BigPanda Biggy AI
07/03/2025
In today’s fast-paced IT landscape, organizations face the constant challenge of ensuring service availability, boosting operational efficiency, and reducing costs.
AIOps – The Future of IT Operations Automation and Real-Time Optimization
11/02/2025
How much longer can your IT team continue manually analyzing alerts and events before the complexity of the IT environment
Our expertise
Benefit from over 25 years of deep expertise and high-quality service delivery across our key areas
Resource center
Search through our library of resources for inspiration on how amasol has helped other customers to power their experience business.
Why amasol
We aim to increase agility, increase the value proposition and improve the efficiency of IT and thus increase business success.
Our events
From expert discussions to hands-on workshops, we connect strategy with technology.Discover more
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Schenker relies on Dynatrace and amasol for user experience monitoring and application performance management in the air and sea freight sector
Dynatrace’s comprehensive support for modern cloud, on-premise, and hybrid environments also ensures scalability and long-term adaptability. The result is a more reliable, cost-effective, and easier-to-manage observability solution compared to fragmented systems or less integrated deployments.
Dynatrace & amasol: Stronger together
85% of technology leaders say the number of tools, platforms, dashboards, and applications adds to the complexity of managing a multicloud environment. amasol simplifies IT operations, enhances performance, and drives seamless business continuity with our unified observability solutions.
Dynatrace & amasol: Stronger together
Dynatrace provides valuable insights into your IT processes. amasol connects the dots between your business requirements and IT processes.
Successful registration to our Exeon Workbench
Good day,
thank you for registering for the Workbench | Threat detection with AI-based behaviour analysis.
Here is the most important information:
When: Tuesday, 30th of September 2025 | 10 a.m. – 11 a.m.
Where: Online via Zoom.
We look forward to your participation and to interesting discussions and presentations on the topic of Detectability.
Kind regards
Laura Ilgner
You will receive a reminder email from us one week before the event.
Successful registration to the DX NetOps Usergroup in Vienna
Good day,
thank you for registering for the DX NetOps User Group from amasol.
Here is the most important information:
When: Thursday, 9 October 2025 | 9:45 a.m. – 5:00 p.m.
Where: MEZZANIN Meetings & Events by Zeitgeist Vienna near Vienna Central Station
Here you will find information on the location and how to get there.
We look forward to your participation and to interesting discussions and presentations on the topic of Broadcom.
Kind regards
Laura Ilgner
You will receive a reminder email from us one week before the event.
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