With the NPM+ plugin you can see what your users really experience

21. May 2025
DEM, Network, Observability, Riverbed

Effective End-User Experience Monitoring with amasol and Riverbed Aternity

Why performance problems are harder to solve today

Cloud infrastructures, hybrid working models and the increasing dependence on SaaS applications are causing increasing complexity in IT environments. When users report performance problems, the question often arises:
Is it because of the application? The network? The Internet provider? Or maybe the client?

This is exactly where the new NPM+ plugin for Riverbed Aternity comes in – it enables IT teams to analyze deep root cause and makes real user experiences visible.

What is the NPM+ plugin?

The NPM+ plugin (Network Performance Monitoring Plus) is an extension of Riverbed Aternity and provides comprehensive insights into network paths and their influence on the user experience. It provides correlated data to:

Latents and packet losses on the network path
Effects of Network Problems on Applications
Detecting bottlenecks in remote and SaaS users
Client-side and network-side metrics – at a glance

NPM+ combines synthetic monitoring with real user telemetry – ideal for modern IT landscapes that extend across locations, clouds and home offices.

The benefits of everyday IT life

With the plugin, companies benefit from:

Sound root cause analysis: Thanks to the detailed visualization of network pathways and correlated performance data, IT teams no longer have to rely on assumptions or long exclusion procedures. Problems can be solved in a targeted and faster manner.
Less escalations in support: Since the causes can be transparently traced, the 2nd and 3rd level support is significantly relieved. Escalations can be avoided – or assigned the right data directly.
Better decision-making bases for strategic measures: Long-term infrastructure or cloud strategies are based on reliable data – this is precisely provided by NPM+, for example, when evaluating WAN optimizations or the rollout of new SaaS applications.

Experience live at the amasol Workbench on the 17th June 2025

With the next amasol Workbench, we will show you live how to use the NPM+ plugin in practice – including application examples, typical error pictures and tips for integration.

When: 17. June 2025
Time: 10:00 am | Duration: 60 minutes
Online session (free)

Speakers:

Martin Neidhart, Consultant & Team Lead Ãamasol
Oliver Oehlenberg, Field CTO, EMEA

Conclusion: Visibility instead of assumption

In times of growing IT complexity, companies need monitoring solutions that not only show symptoms, but also reveal causes. With the NPM+ plugin, you can add a crucial dimension to your monitoring strategy – the network view of real user experiences.

Anyone who operates modern IT infrastructures should rely on holistic digital experience management. The combination of aternity and NPM+ provides exactly that – from a single source and with maximum significance.