Schenker relies on Dynatrace and amasol for user experience monitoring and application performance management in the air and sea freight sector

Our solution delivers a simplified and more efficient monitoring experience by consolidating multiple disparate tools into a single, unified Dynatrace platform. This integration reduces complexity, minimizes management overhead, and provides a clear, centralized view of the entire IT environment.

Implemented solution

The implementation provides comprehensive Application and Infrastructure Observability across all Business and Enterprise Critical systems to ensure optimal performance and rapid issue detection. We will leverage Dynatrace as the primary monitoring platform, which continuously tracks the health, performance, and availability of applications and underlying infrastructure components. Dynatrace’s advanced capabilities enable real-time detection of anomalies, performance degradations, and critical events. Whenever such critical events are identified, Dynatrace automatically generates detailed alerts and seamlessly sends them to ServiceNow, where they are logged as Incidents. This integration facilitates efficient incident management, enabling timely response and resolution by the IT support teams, thereby minimizing downtime and ensuring business continuity.

With Dynatrace’s AI-driven observability, visibility and issue detection are significantly improved, enabling proactive identification and resolution of problems before they impact performance. Critical events are automatically forwarded to ServiceNow, ensuring seamless incident management, faster response times, and reduced downtime. By consolidating monitoring tools, the approach achieves greater cost and resource efficiency, which lowers operational expenses while streamlining IT workflows.

Dynatrace’s comprehensive support for modern cloud, on-premise, and hybrid environments also ensures scalability and long-term adaptability. The result is a more reliable, cost-effective, and easier-to-manage observability solution compared to fragmented systems or less integrated deployments.